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Privacy Policy for Home Visits for Sick Computers

This Privacy Statement applies to the activities of Sandari Services Pty Ltd as trustee for Sandari Services trust trading as Home Visits for Sick Computers, (Home Visits for Sick Computers). It explains how we handle personal information and complies with the requirements of privacy law including the Privacy Act 1988 (C'wlth).  We recognise the importance of your privacy and are committed to protecting the privacy of all the individuals with whom we deal.

What Information We Collect
Personal information held by the Home Visits for Sick Computers may include your name, date of birth, current and previous addresses, contact phone numbers, e-mail address, bank account or credit card details, occupation and driver's licence number and the business details of customers and suppliers and their dealings with Home Visits for Sick Computers.

How We Collect Information
Personal information is collected by Home Visits for Sick Computers to enable us to provide you with the products and services you have requested and to assist us improve our products and services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require, or a high level of service. 

Personal information may be collected directly from you such as through an application (including submitted online, by email, by mail or by phone) for products or services, indirectly from you such as through monitoring your usage of products and services (e.g. the collection of information regarding your usage of our website including through cookies), or from third parties such as our related companies, credit reporting agencies, or your representatives.

How We Use Your Personal Information
Your personal information may be used in order to:

• verify your identity;
• to allow us to identify our customers via usernames and passwords and to interpret customers' pre-stored attributes and parameters for using features and functions of the Home Visits for Sick Computers web sites;
• assist you to subscribe to our services;
• provide the products and services you require;
• administer and manage those products and services, including charging, billing and collecting debts;
• inform you of ways the products and services provided to you could be improved;
• conduct appropriate checks for credit-worthiness and for fraud;
market, research and develop our products and services;
• gain an understanding of your needs in order for us to provide you with a better service; and
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Home Visits for Sick Computers provides products and services via our website. When you visit our site, our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance.

Home Visits for Sick Computers may use cookies on its website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for our website to remember your preferences. As such, cookies are designed to improve your experience of our website.

In some cases, cookies may collect and store personal information about you. Home Visits for Sick Computers extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most Internet browsers are pre-set to accept cookies, however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer. 

Your personal information is also collected to promote and market other services which we consider may be of interest to you. If you do not wish us to contact you regarding other services please call 1300 66 40 66.

Disclosure of Personal Information to Third Parties 
In order to deliver the services you require and for the purposes set out above, Home Visits for Sick Computers may disclose your personal information to organisations outside Home Visits for Sick Computers. Your personal information is disclosed to these organisations only in relation to Home Visits for Sick Computers and related companies providing services to you. These organisations may carry out:

• customer enquiries;
• mailing systems;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and sales services;
• market research; and
• web site usage analysis.

Home Visits for Sick Computers takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, we may disclose your personal information to:

• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation).

Third Party Sites
You may click-through to third party sites from our sites in which case we recommend that you refer to the privacy Statement of the sites you visit. This Privacy Statement applies to the Home Visits for Sick Computers website only and Home Visits for Sick Computers assumes no responsibility for information and content of third party sites.

Keeping Your Personal Information Up To Date
Home Visits for Sick Computers takes all reasonable precautions to ensure that the personal information we collect and disclose is accurate, complete and up-to-date. However, the accuracy of that information relies to a large extent on the information you provide. We recommend that you:

• let us know if there are any errors in your personal information; and
• keep us up to date with changes to personal information such as your name or address, by contacting us (see "How to contact us" below).

You Can Access Your Personal Information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Home Visits for Sick Computers reserves the right to charge a fee for searching for, and providing access to, your information.

Changes to This Privacy Statement
Our commitment to being a leading provider of computer services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Home Visits for Sick Computers reserves the right to change its Privacy Statement at any time and notify you by posting an updated version of the Statement on its website. The amended Privacy Statement will apply between us whether or not we have given you specific notice of any change.

How To Contact Us
If you have any queries in relation to privacy, please contact us on 1300 66 40 66 or email privacy@sandari.com

Here at Home Visits for Sick Computers, each and every one of our computer technicians has been carefully selected before they join our ranks; we make sure that they have the appropriate technical accreditation, experience and, above all, a great personality. So, if you need same day, onsite computer repairs in Brisbane or if you are experiencing computer problems, wireless network issues, need data recovery services or you just need computer service and maintenance, then book your computer support online or contact us today.

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